Delivering Our Services Safely in the Era of Covid-19

Both of our shops in Bexhill & Eastbourne are fully open. 

You may also shop online with Wards at https://wardsgroup.co.uk , and browse our collections on Facebook. Currently, all of the schoolwear collection and several of our apparel brands for both men & ladies are on-line. 

There are several ways in which your on-line purchases can be delivered, including by hand delivery for addresses within 3 miles, click & collect at the front of either shop, or postal delivery.

You may place orders over the phone during our shop trading hours by calling 01424 210548. We also have a dedicated mobile number for taking orders and answering questions over the phone. This mobile number is +44 (0) 7863 495 848.

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We have been closely following & implementing the Government’s guidance on managing the risk of Covid-19. We have carried out a risk assessment on both the retail shops & the cafe, for staff & customers to read on request.

Below is a list of procedures put in place for the safety of our customers & staff.
 
We have cleaning, hygiene and social distancing procedures in place. All customers are asked to wear a face covering, except for those with a medical exemption, and to use the hand sanitizer at entry to the store. All of our staff wear face masks or shields for your protection. 
 
Our returns policy is 28 days after purchase. Customers who wish to try on clothing in our shops may do so. The changing rooms are regularly cleaned by our staff using alcohol based wipes. Any items tried on or returned are placed in quarantine for 24 hours and then steamed before being returned to the stock floor.

In the cafe, the number of tables has been reduced to ensure appropriate social distancing of at least one metre. All of the food & drink is delivered to your table by a waitress, ensuring minimal contact between guests.

Thank you for your support!